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» Minimum Order
» Cancellation Policy
» Return Policy
» Backorders
» Problems with Order Processing (credit card, shipping
address, etc)
note:
By
placing an order with bubbleteastore.com, you
acknowledge that you have read and agree with our
store policies.
Minimum Order
There is no limit to the amount of items you can order. However, due to the economics of shipping, we do have a
minimum order of US$25.00. Please ensure that the items in your shopping cart add up to at least US$25.00 (*not* including the shipping charges).
Please note our company policies and procedures when dealing with approved credit card transactions for orders of less than US$25.00:
1. Our sales department will contact you by email or by phone regarding your order.
2. You will be given the option to ADD more items to your order to meet the US$25.00 minimum or to CANCEL the order.
3. If you decide to ADD more items to your order, we will calculate your new charges and charge the additional amount to your existing order.
4. If you decide to CANCEL your order, we will refund your money. Please note though that a finance charge of US$5.00 will be levied and deducted from the total amount of your order.
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Cancellation Policy
bubbleteastore.com's goal is to provide the fastest possible service to its guests. In order to accomplish this goal, orders are automatically processed shortly after they are received. We currently cannot guarantee that we will be able to cancel your order. We recommend that all guests wishing to cancel an order do so within 45 minutes of original order placement during our normal business hours. If your order has not been cancelled within this timeframe, there is a good chance that your order could already be on its way to you.
To cancel your order, please contact us by emailing us
at customerservice@bubbleteastore.com.
Please note that a finance charge of $5.00 will be
levied on all cancelled orders. If your order has been
shipped already, it will be treated as a return. (See Return
Policy.)
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Return Policy
Customer satisfaction is our primary goal at bubbleteastore.com
We hope you enjoy your experience of bubble tea. However, if for some reason you are not satisfied with a product, please
email us at customerservice@bubbleteastore.com
within 7 days of receiving the merchandise for return authorization. Once approved, you will be given a return authorization number. Unauthorized returns and refused items will not be accepted for refunds.
A 20% restocking charge and a US$5.00 refund charge will be levied on all returns. Shipping charges, other shipping related duties and/or other taxes incurred on our end regarding the return will also be deducted from your refund. Please pack the item in its original packaging (unused) and send back to us with the shipping charges prepaid by you. Clearly mark on the box "RETURN TO VENDOR."
Upon receipt of the return, we will credit your credit card for the merchandise only. Please note that the original and return shipping charges are non-refundable. Because of their perishable nature, all food and/or beverage items are also non-returnable and non-refundable. We reserve the right to refuse returns that are not sent back within two weeks of authorization. Please note that REFUSED SHIPMENTS will not be refunded.
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Backorders
In cases where there are items in your
order that are unavailable/out of stock, the item(s)
will be backordered. We will ship these items to you
as soon as they are available, at NO COST to you.
Should the item(s) be unavailable for an indeterminate
period of time (or if they are unavailable for more
than 2 weeks), we reserve the right to cancel the
backordered items and REFUND you the cost of the
unavailable items.
If a backorder causes your order to be sent in more than one shipment, we pay regular
Ground shipping on all shipments following the original order (excluding international orders).
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Problems with Order
Processing
We at bubbleteastore.com are dedicated
to processing your order as quickly as possible. Some
factors that may delay order processing are:
-
Credit Card
If there are problems processing your credit card,
we will attempt to contact you. If we do not
receive a response within a reasonable time
period, we cannot be held liable for the order.
-
Shipping Address
(may be incomplete or incorrect)
-
Shipping Method
If you have mistakenly chosen your shipping
method, we will contact you with the correct
shipping charges for your order.
We will always contact you should the
processing of your order be delayed in any way.
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